Welcome to mysupply's Support Page!
We are here to help you find everything you need for a smooth onboarding!
Quick Navigation
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Getting Started
Welcome! This section provides a quick overview of the AI Buying Assistant and its key capabilities. If you're new to the tool, start here to understand how it can help streamline your procurement processes and support everyday purchasing activities.Core Capabilities and Demand Intake
Explore the essential functions of the AI Buying Assistant in handling procurement needs. This section covers demand intake scenarios, how the assistant supports cost center suggestions, and how to interpret different request statuses.System Integrations
Learn how the AI Buying Assistant integrates with your existing procurement systems. Whether you're using Ariba or S/4HANA, this section will guide you on how to work effectively with the assistant in these platforms.Supplier Engagement & Offer Management
This section focuses on how the AI Buying Assistant helps manage supplier interactions. From submitting multi-line offers to analyzing multiple responses and discovering additional suppliers, these tools support smarter and more efficient sourcing decisions.Support
The mysupply platform provides comprehensive support to ensure you can participate effectively in procurement requests.
Live Chat Support
Available 24/7 through our AI chat bot for immediate assistance, with human support available Monday-Friday, 9:00 AM – 5:00 PM Central European Time (CET/CEST).
What our support team can help with:
- Technical issues with the platform
- Questions about platform navigation
- Account-related problems
- Specific questions about requests
How to contact our Live Support Chat:
To access the Live Chat, click the yellow speech bubble icon in the bottom-right corner of the screen.